Terms of service

OVERVIEW Welcome to Venetia Parfum. The terms “we”, “us” and “our” refer to Venetia Parfum. Venetia Parfum operates this online store and website, including all associated information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a refined and secure shopping experience. Venetia Parfum is powered by Shopify, enabling us to provide these Services.

These Terms of Service (the “Terms”) govern your access to and use of the Services. Please read them carefully, as they include important legal rights. By using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT You must be of legal age in your jurisdiction or have parental consent to use our Services. When using our website or placing an order, you agree to provide accurate, complete, and current information. You are solely responsible for your account activity and must keep your login credentials secure.

SECTION 2 - OUR PRODUCTS We strive to represent our perfumes and accessories as accurately as possible. However, screen displays may affect color and appearance. Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS By placing an order, you make an offer to purchase. Venetia Parfum reserves the right to accept or decline this offer at our discretion. Orders are confirmed only after payment is processed. If we cancel or modify an order, we will notify you using the contact information you provided. All purchases are subject to our Return & Refund Policy.

SECTION 4 - PRICES AND BILLING Prices are subject to change without notice. Taxes, shipping, and any applicable fees will be listed at checkout. You agree to provide accurate billing and payment information and authorize us to charge the total amount due. Promotional pricing may vary from time to time and is governed by separate terms.

SECTION 5 - SHIPPING AND DELIVERY We aim to ship promptly, but delays may occur due to third-party carriers or unforeseen circumstances. Risk of loss transfers to you once the item is handed to the carrier.

SECTION 5A - RETURNS & REFUNDS Our Return & Refund Policy governs any eligible return or refund requests. Due to hygiene standards, perfumes cannot be returned once delivered unless damaged or incorrect.

SECTION 6 - INTELLECTUAL PROPERTY All content on the Venetia Parfum website, including text, images, branding, product designs, and layout, is owned or licensed by Venetia Parfum and protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

SECTION 7 - OPTIONAL TOOLS You may be given access to third-party tools. These are provided "as is" without warranties. Your use of such tools is at your own risk, and you should review the third-party terms that apply.

SECTION 8 - THIRD-PARTY LINKS Our Services may include links to third-party websites or services. We are not responsible for the content or practices of these external sites and encourage you to read their terms and policies.

SECTION 9 - RELATIONSHIP WITH SHOPIFY Venetia Parfum is hosted by Shopify. However, all sales and transactions are between you and Venetia Parfum. Shopify is not responsible for your purchases or experiences on our store.

SECTION 10 - PRIVACY POLICY Use of our Services is also governed by our Privacy Policy. Because we use Shopify to host our store, Shopify’s privacy practices also apply. Please review both policies to understand how your data is handled.

SECTION 11 - FEEDBACK By submitting feedback (including reviews or suggestions), you grant us the right to use and publish it. You must own the rights to the content you submit and agree not to post anything unlawful, defamatory, or infringing.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS Occasionally, the Services may contain typographical errors or inaccuracies. We reserve the right to correct them and update information or cancel orders at our sole discretion.

SECTION 13 - PROHIBITED USES You may use the Services only for lawful purposes. Prohibited activities include misuse, spamming, infringement of rights, hacking, and attempts to disrupt the Services or access data unlawfully.

You also agree not to misuse our customer service channels or attempt to obtain refunds fraudulently. We reserve the right to refuse service or cancel orders if any misuse is detected.

SECTION 14 - TERMINATION We may suspend or terminate your access at any time without notice for violations of these Terms. All terms that by nature should survive termination will remain in effect.

SECTION 15 - DISCLAIMER OF WARRANTIES The Services are provided "as is" without warranties of any kind. We do not guarantee that the Services will be uninterrupted or error-free. Use at your own risk.

SECTION 16 - LIMITATION OF LIABILITY To the extent permitted by law, Venetia Parfum and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services.

SECTION 17 - INDEMNIFICATION You agree to indemnify Venetia Parfum and our partners, service providers, and employees from any claim arising from your breach of these Terms or your misuse of the Services.

SECTION 18 - SEVERABILITY If any provision of these Terms is deemed unenforceable, it will not affect the validity of the remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and Venetia Parfum.

SECTION 20 - ASSIGNMENT You may not assign your rights under these Terms. Venetia Parfum may assign or transfer these Terms without restriction.

SECTION 21 - GOVERNING LAW These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai, UAE. By using the Services, you agree that any legal action or dispute shall be governed by the laws of the United Arab Emirates, with exclusive jurisdiction in the courts of Dubai, regardless of your country of residence.

SECTION 22 - HEADINGS Headings are for convenience only and do not affect the meaning of the provisions.

SECTION 23 - CHANGES TO TERMS OF SERVICE We may update these Terms at any time. Changes will be effective upon posting. Continued use of the Services constitutes acceptance.

SECTION 24 - CONTACT INFORMATION Questions about the Terms of Service can be directed to:
Venetia Parfum
Email: venetiaparfum@gmail.com
Based in: Dubai, United Arab Emirates