Shipping policy

Overview
At Venetia Parfum, we are committed to delivering your orders safely, promptly, and with the elegance that defines our brand. This Shipping Policy outlines how we process, ship, and deliver orders placed through our online store.

Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

In the event of high order volume or unforeseen delays, processing times may be extended slightly. We appreciate your patience.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping via local courier within the United Arab Emirates, with typical delivery within 1 to 3 business days after dispatch.

Estimated Delivery Times:

  • UAE (Standard Delivery): 2–4 business days

  • Express Delivery (UAE): 1–2 business days

International shipping is currently not available through our website. For special requests or international inquiries, please contact us directly at info@venetiaparfum.com or through our Instagram page @venetia_parfum

Delivery Confirmation & Tracking
Once your order has been shipped, you will receive an email confirmation with tracking information (if applicable). Please allow 24–48 hours for the tracking details to become active.

Shipping Address Accuracy
Please ensure all shipping details are complete and accurate at the time of checkout. Venetia Parfum is not responsible for delays or losses resulting from incorrect or incomplete addresses.

Lost, Stolen, or Delayed Shipments
Once a package is handed over to the courier, Venetia Parfum is not liable for delays caused by the courier, weather conditions, or customs clearance (if applicable).

If your package appears to be delayed or lost, please reach out to us at info@venetiaparfum.com and we will assist in coordinating with the courier service.

Delivery Issues & Damaged Goods
Please inspect your order upon delivery. If your item arrives damaged or you received the wrong product, contact us within 48 hours of delivery so we can make it right. For more details, see our Return & Refund Policy.

Contact Us
If you have any questions about your delivery, please contact our customer care team:

Email: info@venetiaparfum.com
Instagram: @venetia_parfum

Thank you for choosing Venetia Parfum.

Every scent tells a story. Yours is on its way.